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FAQS

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About tickets and booking

Can I book online?

Yes you can book online.  We always advise that you pre-book to avoid the queues and to guarantee your entry at peak times.  Booking online will also save you £1 per person! For School and Group bookings click here and for Parties click here.

What happens when I buy a ticket online?

When you buy a ticket online you’ll receive an order confirmation email that includes your unique Booking Reference Number and a barcode.  

You can then either print this ticket, or use your smart phone to present the bar code at the William's Den information desk, where your ticket will be scanned to permit entry. 

If neither of these options are available, you can always make a note of your booking number so we can enter it into our system to find your booking.

Do you issue refunds?

Tickets are only valid on the date for which they were purchased and we regret that refunds cannot be offered in the event of cancellation or non-attendance.  

Can I purchase a ticket on the day?

Yes, tickets are available to buy at the William's Den Information Desk. 

How can I get in contact with you?

For any questions about your booking or your visit please e-mail us at hello@williamsden.co.uk or call 01430 472230

Do you sell William’s Den season tickets or annual passes?

Yes, our Friends of The Den season tickets gives the pass holder access to William’s Den all year round and will be available to buy online shortly. Please contact us for information in the meantime.

Do you do birthday parties?

Yes we do!  We host birthday parties for groups of 10 children or more.  Please see our party information section for more details.

Can we bring a group?

We offer group booking rates for 15 or more people, so bring your friends and join in the fun!  See the groups section for more information.

Do you cater for school groups?

We are currently working on our education offering and hope to have that available for the school year beginning September 2017. 

Please register your interest by emailing hello@williamsden.co.uk.

What is our definition of a carer?

We class a carer as a person over the age of 18 who, without payment (excluding benefits & allowances), provides help and support to an individual who is in receipt of Disability Living Allowance (DLA) or Personal Independence Payment (PIP). The term carer should not be confused with a care worker, foster carer or care assistant, who receives payment for looking after someone.

About your Visit

What should I bring and what should I wear

The play equipment enables children to play at height and is made of natural resources including wood, rocks, sand and water. Please bring suitable outdoor clothing, including footwear, a change of clothes and a towel should children fully partake in the play opportunities and get wet.

Can we buy food and drink at William’s Den?

William’s Den has a fantastic restaurant called The Kitchen Table, where the wood fired pizzas are not to be missed! We've created a delicious menu to appeal to both children and adults using wholesome ingredients locally sourced where possible. As well as fabulous food and ice cream, the restaurant is fully licensed so grown-ups can enjoy a glass of wine or beer with their meal too. 

Visitors to William’s Den can also enjoy The Snack Box, which serves barista style coffees, hot drinks, ice creams and yummy snacks for those inside The Den and playing outside.

Can we bring a picnic with us?

Yes – you are more than welcome to bring a picnic to eat outside - but no glass please. Please note that we don’t allow your own food or picnics to be eaten in the The Kitchen Table restaurant or any of the indoor play areas and please, no BBQ’s or open fires on site!

Do you allow dogs into William’s Den?

We don’t allow dogs unless they are special assistance or guide dogs.  Please do not leave your dog in cars unattended.

What age is William’s Den suitable for?

We think that children between 2-12 years old will get the most out of William’s Den adventure play.

For the little ones, we have a free toddler play area at The Fold Yard (where grown-ups can enjoy a great coffee or cuppa!).

We are a family visitor attraction so always encourage everyone to join in and have the best day ever!

Can we take photographs?

Of course! But please only take photographs of your own group out of respect for everyone else.  We would love you to tag us in your photographs on social media @williamsdenplay or hashtag #wdplay where we can share a selection of the most fun pics!

Is parking free of charge?

Parking at William’s Den is free of charge, and we have an overflow car park too.

Do you have any baby changing facilities?

We’ve built William’s Den as a family attraction and baby changing is an important part of that! We have several family loos, all of which have a baby changing table.

We also have a height adjustable changing bench for older children and adults with disabilities should you need it.

Is William’s Den breastfeeding friendly?

You are very welcome to breastfeed your baby whilst you are with us.  If you would like a little more privacy, please ask one of our team and we can try to find you a quiet place.

Do grown ups get to join in the fun?

Yes! William's Den is about giving you and your family an invitation to play together.

There’s something for everyone at William’s Den, and we want the grown ups to enjoy The Den as much as the children.

William's Den is a place where you can make the most of your precious family time, together.

It's been created by the nation's top play experts to challenge children and adults to climb, explore and try new things. We actively encourage you to enjoy it with them!

Our experts recognise that play happens everywhere and all the time. Children have a natural instinct for play and if we are feeling sufficiently inspired, we do too!

Whether in 'The Den' or outside, our outdoor adventure play and landscaped area is a great place to join in with the kids. Or you can just relax and take in the stunning views across the Yorkshire Wolds. From here you can enjoy a picnic with all the facilities you need close by.

Should you not wish to purchase a ticket to enter the Indoor and outdoor adventure areas, we also offer free access to all other public areas, The Kitchen Table restaurant, The Shop, loos and the outdoor 'Fold Yard' area, where you'll find the perfect place for some toddler play.

Please note that adult supervision is mandatory at William’s Den. We really want you and your family to enjoy the experience together, however there's a minimum supervision ratio of one adult to five children, should all your party not wish to enjoy The Den and the outdoor adventure.

At William's Den, all children must be accompanied by an adult and adults must be accompanied by at least one child too!

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"We don't stop playing because we grow old; we grow old because we stop playing."

George Bernard Shaw