The recommended minimum age for each piece of play equipment varies, therefore before your child enters the play areas, we kindly ask that you check our play plan – it is up to the responsible adult to decide whether a piece of equipment is suitable for an individual child and supervise children in all areas, at all times.
All children must be accompanied by a responsible adult (18 +) William’s Den does not accept responsibility for the supervision of children. One adult can be responsible for a maximum of 5 children - supervision ratios are entirely the decision of the responsible adult.
We are a family friendly attraction so no smoking/vaping is allowed anywhere on site.
Only registered guide/assistance dogs are allowed into William’s Den.
For security, all people entering The Den must have their wristband visible.
Children should wash their hands before using the play area and before eating. Anyone who is unwell should not enter the play area.
Please leave badges, jewellery and other objects with a responsible adult. Glasses should only be worn if they have shatter proof lenses, and long hair tied up. Clothes with ropes/ties and cords should not be worn in the play areas.
William’s Den is made of natural materials, please wear sensible shoes when using the play equipment and clean off muddy/sandy footwear before entering “The Den”.
We recommend that children wear practical outdoor clothing suited to the weather. Be prepared to get muddy/wet and bring a change of clothes and a towel!
Please do not play in front of slide exits or climb up the slides – use the play equipment correctly.
No food, drink or chewing gum should be taken onto any play areas.
Fighting or bullying will not be tolerated. Please report any concerns to a member of staff.
Please report any accidents or spillages to a member of the team to ensure that we can help.
Nappy changing and potty use should be conducted in the baby changing area where nappy bins are provided.
Only food purchased at William’s Den may be consumed in our restaurant areas. You may take picnics outside to one of the designated areas, please note glassware is only permitted inside the restaurants. No Glassware is allowed outside.
We are an environmentally kind centre so please put your litter in the bins provided.
Any guests failing to adhere to our Play Policy will be asked to leave the premises if their behaviour puts the safety of staff or others at risk. We will not tolerate abusive or threatening behaviour towards our team or other guests.
For your safety and security CCTV monitoring is in operation throughout the site.
Our play areas have been inspected and risk assessed by various experts and undergo a regular maintenance programme. Should you need to report anything relating to our play areas please inform a member of staff.