Experience Team Member

As part of our friendly front-of-house team, you’ll be the face of William’s Den – providing a warm welcome and exceptional guest service from the moment people arrive. You’ll help create a smooth, memorable experience for families, whether you’re handling bookings, answering queries, or keeping everything running like clockwork behind the scenes.

Key responsibilities include:

• Delivering outstanding internal and external guest service – always with a smile

• Managing bookings and enquiries clearly, efficiently, and professionally

• Ensuring all areas are kept clean, tidy, and beautifully presented

• Handling guest questions, feedback, and concerns with care and confidence

• Being a proactive, positive part of the team – keeping the magic of William’s Den alive!

If you're a people person with a passion for delivering top-notch experiences, we’d love to have you on board.

Download the job description here.