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Accessibility

ACCESSIBILITY AT WILLIAM’S DEN

At William’s Den, we are committed to ensuring that our facilities are accessible to everyone.

Nimbus Card Scheme

At William's Den, we believe everyone should be able to enjoy a fun, comfortable and memorable day with us. That's why we're delighted to be partnering with Nimbus Disability and their recognised Access Card Scheme.

This new system helps us provide a fair, consistent and straightforward way of understanding our guests' access requirements, making it easier to arrange the support you need before your visit.

Whether you require an Essential Companion ticket, queue assistance or other reasonable adjustments, the Nimbus Access Card Scheme helps us ensure the right support is available while protecting these important provisions for those who genuinely need them.

Find out more

ACCESSIBLE PARKING

Our accessible parking is conveniently located near the main entrance, ensuring easy wheelchair access into the building.
We have 8 accessible parking spaces available.

WHEELCHAIR ACCESS

All public facilities within William’s Den feature level access throughout, with ramps leading in and out of all public access doors.
Our narrowest entrance/exit automatic doors onsite measure 68 inches / 173cm.

WC FACILITIES

We provide several disabled and ambulant WC facilities for our customers’ convenience.

Our award-winning loos are at the entrance of William's Den and are unisex, with a large, doorless 6ft entrance passway and one disabled access toilet.
Additional toilets can be found in our pizzeria, including another disabled access toilet.

We’ve installed a fully accessible WC designed by Astor Bannerman, located in the main restroom on the left as you enter. This facility includes:

A ceiling track hoist
A Nivano height-adjustable changing table
A height-adjustable wash basin

Our trained staff is available to assist with this equipment, ensuring a comfortable and dignified experience for all visitors.

QUIETER SESSIONS FOR THE SEND COMMUNITY

To create a more comfortable experience for those who benefit from a calmer environment, we now offer quieter sessions on selected dates, from 4pm to 7pm, tailored especially for the SEND community.
These sessions offer reduced capacity, and a more relaxed atmosphere.

Find out more

ACCESSIBILITY HELP & FEEDBACK

We strive to make William’s Den a welcoming and enjoyable experience for everyone, and we are continuously looking to improve our facilities.
If you have any specific accessibility needs or require assistance during your visit, please do not hesitate to contact our staff.

Email: [email protected] with any questions prior to your trip, we’re happy to help.

We’re committed to making our website as accessible as possible for everyone. If you encounter any accessibility issues or need help accessing any content, please let us know.